Shipping policy
We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below:
Processing Time:
- Orders are processed within 2-5 business days.
- Processing times may vary during peak seasons or due to high order volumes.
Shipping Methods and Delivery Times:
- Standard shipping typically takes 5-10 business days.
- Delivery times may vary based on your location.
Shipping Rates:
- Shipping rates are calculated at checkout based on your location and the shipping method selected.
International Shipping:
- We ship internationally to select countries.
- International shipping rates and delivery times vary by destination.
- Customers are responsible for any customs duties or import taxes that may apply.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order.
Shipping Address:
- Please ensure that your shipping address is accurate and complete.
- We are not responsible for orders shipped to incorrect or incomplete addresses.
Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Contact Us:
- If you have any questions or concerns about your order, please contact our customer service team at info@geckocool.com
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